JDM City Virginia Shipping, Freight & Local Pickup Policy
Last Updated: October 1, 2026
This Shipping Policy explains how JDM City Virginia ("JDM City Virginia," "we," "us," or "our") delivers orders placed on this website or with our team: where we ship, how long orders take, what shipping costs, how freight delivery works, and how to arrange local pickup. Orders ship from our warehouse in Manassas, Virginia, where our used JDM engines and transmissions arrive directly from Japan.
This policy forms part of our Terms of Service and should be read with our Refund Policy, Warranty Policy, and Cancellation Policy. If a product page or a written quote from our team gives different shipping details for an item, we will confirm the terms with you before your order ships. We may update this policy at any time. It is governed by the laws of the Commonwealth of Virginia, and nothing in it limits rights you have under consumer protection laws that cannot be waived, such as the Virginia Consumer Protection Act (Va. Code § 59.1-196 et seq.).
1. Shipping at a Glance
Here is a quick summary. Each point is explained in more detail below.
- Free Shipping: Orders over $2,500 ship free by standard freight to addresses in the lower 48 US states.
- Coverage: We ship to all lower 48 US states. Shipping to Alaska, Hawaii, Puerto Rico, and international destinations is available by custom quote.
- Processing Time: 1–2 business days after payment is received.
- Transit Time: Typically 2–7 business days after your order leaves our warehouse. Transit times are estimates, not guarantees.
- Shipping Method: Engines and transmissions ship by LTL (less-than-truckload) pallet freight with residential liftgate delivery.
- Tracking: We email you tracking details when your order ships.
- Local Pickup: Available from our warehouse in Manassas, Virginia, by arrangement. We load your purchase directly onto your vehicle or trailer.
2. Where We Ship
a) Lower 48 States
- Standard Service Area: We ship to all lower 48 (contiguous) US states. The standard processing and transit times in this policy apply to these deliveries.
- Delivery Address: Freight must go to a physical street address that a freight truck can reach. LTL freight cannot be delivered to a P.O. box. If your address has limited truck access, such as a narrow private road or a remote rural location, tell us before you order.
b) Alaska, Hawaii, Puerto Rico & International
- Custom Quote: Shipping to Alaska, Hawaii, Puerto Rico, and international destinations is available. Please contact us before ordering for a custom freight quote. Standard transit times do not apply to these destinations.
- Duties, Taxes & Import Fees: For international orders, the buyer is responsible for all customs duties, taxes, and import fees charged by the destination country. These charges are not included in our prices or shipping quotes.
- Import Rules: International buyers must make sure the part may be legally imported and used in their country.
3. Order Processing
Orders are processed within 1–2 business days after payment is received. Processing includes preparing your engine, transmission, or part, securing it for freight, and arranging pickup with the freight carrier.
- Processing Days: We process orders during our business hours: Mon–Fri: 9am–5pm and Sat: 9am–3pm (Eastern Time). Orders are not processed on Sundays. Orders placed on a Sunday or outside business hours begin processing on the next business day.
- Pre-Shipment Check: Before your order ships, we may contact you to confirm your VIN, fitment, delivery address, phone number, and other delivery details. Replying quickly helps avoid delays. Final responsibility for fitment remains with the buyer, as stated in our Warranty Policy.
- Order Review: As described in our Terms of Service, we reserve the right to refuse any order and may limit or cancel quantities per person, per household, or per order. If we need to change or cancel your order, we will try to contact you by email, phone, or billing address.
- Delays: If your order cannot ship within the normal processing time, we will contact you with an update.
4. Shipping Costs
a) Free Shipping on Orders Over $2,500
Orders over $2,500 ship free by standard freight to addresses in the lower 48 US states. Free shipping does not include expedited freight, shipping to Alaska, Hawaii, Puerto Rico, or international destinations, or the additional charges described in part c) below.
b) Orders of $2,500 or Less & Other Destinations
For orders of $2,500 or less, and for all shipments outside the lower 48 states, shipping is quoted for your item and delivery address. You will know the freight cost before your order ships, either at checkout or in a quote from our team. For a quote before ordering, contact us with the item and your delivery ZIP code.
c) Expedited Freight & Additional Charges
- Expedited Freight: Faster freight service may be available on request. Contact us before you order to check availability and cost for your address.
- Additional Delivery Services: Delivery services you request beyond standard freight delivery may cost extra.
- Failed or Rescheduled Delivery: If a delivery fails or must be rescheduled, for example because no one is available to receive it or the address or phone number is incorrect, the carrier may charge additional fees, such as redelivery or storage fees.
- Notice Before Charging: We will tell you about any additional charge before we bill it to you.
5. Freight Delivery
Engines and transmissions ship by LTL (less-than-truckload) freight, delivered by a freight carrier rather than a parcel courier. They are crated or palletized, strapped to a reinforced pallet, and covered with protective wrapping to help protect them in transit.
a) Scheduling & Receiving Delivery
- Delivery Scheduling: The freight carrier may call or email you to schedule a delivery appointment or time window. Please respond promptly to avoid delays.
- Accurate Details: Give us a complete, accurate delivery address and a phone number where you can be reached. Wrong details can delay delivery or lead to extra charges.
- Someone Must Be Present: An adult must be present to receive the shipment and sign the delivery receipt.
b) Inspect Before You Sign
Please follow these steps while the driver is still there:
- Inspect the pallet, wrapping, straps, and the part itself for visible damage before you sign.
- Write any visible damage on the delivery receipt (bill of lading) before signing, for example "pallet broken" or "part damaged."
- Take clear photos of the pallet, wrapping, and part from several angles before you move anything.
- Contact us as soon as possible with your order number, the photos, and a copy of the delivery receipt.
Signing without noting visible damage may make it difficult or impossible to file a damage claim with the carrier. If a shipment arrives badly damaged, please call us at (703) 479-7400 before refusing it (see Section 9).
c) Liftgate & Curbside Delivery
- Residential Liftgate Delivery: The truck's liftgate lowers the pallet to ground level at the curb or at the end of your driveway.
- No Inside Delivery: The driver does not bring the shipment inside your home, garage, or shop, and does not unpack or install it.
- Unloading Equipment: Engines and transmissions are heavy. Have an engine hoist, pallet jack, or enough helpers ready. Moving the shipment from the curb or driveway is your responsibility.
6. Local Pickup in Manassas
You are welcome to pick up your order from our warehouse in Manassas, Virginia, instead of having it shipped. You can also visit to inspect an engine in person before you buy.
- Location: 9026 Euclid Ave Unit E, Manassas, VA 20110.
- Pickup Hours: During our business hours: Mon–Fri: 9am–5pm | Sat: 9am–3pm (Eastern Time). We are closed on Sundays.
- Arrange a Time First: Please call or email us to arrange a pickup time, so your order is ready when you arrive.
- Loading: Our team loads your purchase directly onto your vehicle or trailer.
- Bring a Suitable Vehicle: Bring a truck or trailer suitable for the size and weight of the part, along with straps or tie-downs. You are responsible for securing the load safely before you drive away.
- Inspect at Pickup: You can inspect the engine or part in person at pickup. Please tell us about any concern before you leave.
7. Tracking Your Order
- Tracking by Email: When your order ships, we email you the tracking details. Please check your spam or junk folder if you do not see our email.
- Freight Tracking Updates: Freight tracking often updates less often than parcel tracking, so your shipment may show no new updates for a day or more while it moves between terminals.
- Missing or Stalled Tracking: If you have not received tracking details after the normal processing time, or your tracking has not updated for several business days, contact us and we will follow up with the carrier.
8. Damaged, Lost, or Delayed Shipments
If something goes wrong in transit, please report it promptly. Freight carriers set their own time limits for claims.
a) Damaged Shipments
- Report It Promptly: Follow the steps in Section 5 (Inspect Before You Sign), then email jdmcityvirginia@gmail.com or call (703) 479-7400 as soon as possible with your order number, photos, and the delivery receipt.
- Damage Found Later: Some damage is not visible until the wrapping is removed. If you find damage you could not see when you signed, contact us as soon as possible with photos and your delivery receipt.
- Carrier Claim: We will work with the freight carrier on a damage claim and keep you updated. Please keep the part and its packaging until the claim is reviewed, unless we tell you otherwise, and do not install a part that appears damaged until you have spoken with us.
b) Lost or Missing Shipments
If tracking shows your order as delivered but you did not receive it, or your shipment appears to be lost, contact us right away. We will work with the freight carrier to locate it and keep you informed of the next steps.
c) Delays
- Estimates Only: Processing and transit times are estimates, not guarantees.
- Events Outside Our Control: To the extent permitted by law, JDM City Virginia is not responsible for delays caused by freight carriers, weather, or other events outside our control.
- Time-Sensitive Orders: If you need a part by a specific date, contact us before ordering so we can tell you what is possible.
9. Refused Deliveries & Returns
Refused deliveries and returns are handled under our Refund Policy. The key shipping-related terms are:
- Restocking Fee: All refused or returned orders will be charged 35% of the invoice unit amount for restocking fees, plus all freight charges to return the item to our warehouse.
- Return Freight: Return freight must be prepaid by the customer.
- Shipping Charges: Shipping charges are not refundable.
- Contact Us First: You must contact us by email to create a return file before sending anything back. Please also contact us before refusing a delivery.
- Undeliverable Shipments: If a shipment comes back to us because it could not be delivered, for example because of an incorrect address or missed delivery appointments, it may be treated as a returned order under our Refund Policy.
- Condition & Inspection: Returned items must be in the same condition, fully assembled, and must match the original pictures. Returned items are inspected and tested, and signing for a return does not mean the claim is accepted.
Return eligibility, timing, and outcomes are set out in full in our Refund Policy.
10. When Your Warranty Starts
For freight orders and out-of-state purchases, the warranty period begins on the delivery date, not the order date. Please keep your delivery receipt and tracking details as a record of your delivery date.
- Warranty Terms: Warranty periods, the certified mechanic installation requirement, the required replacement parts, and the claim procedure are set out in our Warranty Policy.
- Products Without Warranty: Rotary engines (Mazda RX-7 13BT / 13BTT / 20B) have no warranty. ECUs and electronics are sold as-is. Accessories are final sale and sold as-is. Body, interior, wheel, and suspension parts are sold as-is.
- Return Freight on Claims: The customer pays return freight, as described in our Warranty Policy.
- Local Pickup Orders: See our Warranty Policy for when coverage begins.
11. Emissions & State Rules
JDM engines were built for vehicles sold in Japan, and KDM engines for vehicles sold in Korea. Before you order, check that the engine or part can be legally installed and used where your vehicle is registered, and that your vehicle will pass any required emissions and safety inspections after installation. Smog and emissions compliance is not the responsibility of JDM City Virginia, and the buyer is responsible for fitment.
- Virginia: Vehicles registered in the Northern Virginia emissions inspection area (the counties of Arlington, Fairfax, Loudoun, Prince William, and Stafford, and the cities of Alexandria, Fairfax, Falls Church, Manassas, and Manassas Park) must pass an emissions inspection. Virginia also requires an annual safety inspection.
- California: California Air Resources Board (CARB) rules strictly limit engine changes in on-road vehicles, and many JDM engine swaps are not legal in California without a CARB Executive Order or Bureau of Automotive Repair (BAR) referee approval. California Proposition 65 warnings may also apply to used engines and automotive parts (see www.p65warnings.ca.gov).
- Other States: Many states require emissions or safety inspections, and some have adopted California's emission standards. Check with your state's motor vehicle or environmental agency, or a licensed mechanic, before ordering.
- More Information: Section 6 of our Legal Notice summarizes consumer rights and inspection rules in several states.
12. Shipping FAQs
a) How long will my order take to arrive?
For the lower 48 states, allow 1–2 business days for processing and typically 2–7 business days for freight transit, so you can usually expect delivery within about 3–9 business days after payment. These are estimates, not guarantees. Timing for other destinations is discussed when we quote.
b) Can I change my delivery address?
Contact us as soon as possible, before your order ships. After the carrier collects your order, changes may not be possible, and the carrier may charge extra to reroute it. We will tell you about any extra charge before we bill it to you.
c) Can I cancel my order before it ships?
Under our Refund Policy, orders can be cancelled if they have not been shipped. Please read our Cancellation Policy and Refund Policy for the full terms.
d) Can I see the engine before I buy it?
Yes. You can inspect engines in person at our Manassas warehouse and showroom; please call ahead. Our team can also help you verify compression, VIN compatibility, and shipping details before you buy.
e) Can you ship faster?
Expedited freight may be available. Contact us before ordering to check availability and cost for your address.
f) Can I have my order delivered to my mechanic or repair shop?
Yes, to any valid street address in our shipping area. Make sure someone there can receive, inspect, and sign for the shipment, and ask them to note any visible damage on the delivery receipt.
13. Contact Us
Have a question about shipping, a freight quote, local pickup, or a delivery problem? Contact our team and include your order number if you have one. We aim to respond within 1–2 business days.
📍 9026 Euclid Ave Unit E, Manassas, VA 20110
📞 (703) 479-7400
✉️ jdmcityvirginia@gmail.com
⏰ Mon–Fri: 9am–5pm | Sat: 9am–3pm