JDM City Virginia Order Cancellation Policy
Last Updated: October 1, 2026
This Cancellation Policy explains when and how you can cancel an order placed with JDM City Virginia LLC ("JDM City Virginia," "we," "us," or "our"), what happens to your payment when an order is cancelled, and when we may cancel an order ourselves. It applies to all orders placed with JDM City Virginia, including orders shipped by freight and orders arranged for local pickup at our warehouse in Manassas, Virginia.
This policy covers cancellations before an order ships or is picked up. Items that have already shipped or been picked up are handled under our Refund Policy and Warranty Policy. This policy works together with our Terms of Service and Shipping Policy. By placing an order, you agree to this policy.
1. Overview
Our Refund Policy sets one simple rule for cancellations: "Orders can be cancelled if they have not been shipped." There are no time windows and no cancellation fees for orders that have not shipped. What matters is whether your order has left our warehouse.
We usually process orders within 1–2 business days. Engines and transmissions are then crated or strapped to a reinforced pallet and handed to the freight carrier. If you need to cancel, contact us as soon as possible. Calling during business hours is the fastest way to reach us.
- Not Shipped Yet: You can cancel. We refund your payment to your original payment method, except any deposit (see Section 3).
- Already Shipped: The order can no longer be cancelled. Our Refund Policy and Warranty Policy apply (see Section 6).
- Confirmed in Writing: A cancellation takes effect only when we confirm it to you by email (see Section 4).
2. What Can Be Cancelled
a) Orders You Can Cancel
- Unshipped Orders: Any order that has not yet been handed to the carrier, including orders that are still being processed, inspected, or crated for freight.
- Local Pickup Orders: Orders arranged for pickup at our Manassas warehouse, as long as the items have not yet been picked up or loaded onto your vehicle or trailer.
- Accidental Duplicate Orders: If you placed the same order twice by mistake, the extra order can be cancelled as long as it has not shipped.
- Part of an Order: If only some items in your order have shipped, the items that have not shipped can still be cancelled.
b) Orders You Cannot Cancel
- Shipped Orders: Orders that have been handed to a freight or parcel carrier or marked as shipped.
- Picked-Up Orders: Local pickup orders once the items have been collected or loaded onto your vehicle or trailer.
Once an order can no longer be cancelled, any request to send an item back is handled under our Refund Policy, as explained in Section 6.
3. Refunds for Cancelled Orders
a) Unshipped & Not-Yet-Picked-Up Orders
When we confirm the cancellation of an order that has not shipped or been picked up, we refund the amount you paid for that order to your original payment method, except any deposit described below. We do not charge a cancellation fee or a restocking fee on orders cancelled before they ship. The 35% restocking fee in our Refund Policy applies to refused and returned orders, not to orders cancelled before shipment.
b) Deposits
Our Refund Policy states: "No deposit refunds." If you paid a deposit toward an order and you cancel that order, the deposit is not refunded. Any amount you paid beyond the deposit is refunded as described above. Deposits are refunded in these cases:
- We Cancel the Order: If JDM City Virginia cancels your order for any reason listed in Section 7, we refund the full amount you paid, including any deposit.
- We Cannot Ship on Time: If you cancel because we cannot ship within the time we stated, you receive a full refund, including any deposit (see Section 8).
- The Law Requires a Refund: Where a consumer protection law that cannot be waived requires us to refund a deposit, we follow that law.
c) How Refunds Are Paid
- Original Payment Method: Refunds are sent only to the payment method used for the order: Visa, Mastercard, Discover, Shop Pay, Apple Pay, or PayPal (where shown at checkout).
- Shop Pay & Apple Pay: Refunds go back to the card linked to the payment.
- Posting Time: We send your refund after we confirm the cancellation. How long it takes to appear on your statement depends on your bank, card issuer, or payment provider, and it can take several business days or longer.
- Refund Questions: If you have not seen your refund after a reasonable time, contact us and we will help you check its status.
4. How to Cancel Your Order
Follow these steps as soon as you decide to cancel. The earlier you reach us, the better the chance that we can stop your order before it ships.
- Contact Us Right Away: Email jdmcityvirginia@gmail.com with the subject line "Order Cancellation Request" and your order number, or call (703) 479-7400 during business hours (Mon–Fri: 9am–5pm | Sat: 9am–3pm, Eastern Time). For freight orders that may ship soon, calling is the fastest option.
- Include Your Order Details: Give your order number, the name and email address used on the order, and which items you want to cancel if you are not cancelling the whole order. A reason is helpful but not required.
- We Check Your Order: We check whether your order has shipped or been picked up and tell you whether it can be cancelled.
- Wait for Written Confirmation: A cancellation is effective only when we confirm it to you in writing by email. A phone call, voicemail, or unanswered email does not cancel an order on its own. If you cancel by phone, we will still send you an email confirmation.
- Receive Your Refund: After we confirm the cancellation, we send your refund as described in Section 3.
If your order ships before we are able to stop it, it can no longer be cancelled, and the rules for shipped orders in Section 6 apply. Requests received outside business hours, including on Sundays when we are closed, are handled on our next business day.
5. Changes & Special Situations Before Shipment
- Wrong Delivery Address: If you notice an error in your shipping address, contact us before the order ships and we will correct it where we can. A different address may change the shipping cost. For example, delivery to Alaska, Hawaii, Puerto Rico, or outside the United States needs a custom quote. Once an order is in transit, we cannot guarantee that the carrier can re-route it.
- Fitment Concerns: Confirming fitment is the buyer's responsibility, as stated in our Warranty Policy. If you find after ordering that a part may not fit your vehicle, contact us right away. If the order has not shipped, you can cancel it under this policy. Our team can help verify compression, VIN compatibility, and shipping details before you buy, so please ask us before you order.
- Choosing a Different Item: If you decide you want a different engine, transmission, or part, we can cancel your unshipped order under this policy, and you can then place a new order for the item you want.
- Switching Between Shipping & Local Pickup: If you want to change an unshipped order from freight delivery to local pickup, or the other way around, contact us. The price or shipping charge may change, so we will confirm any difference with you before making the change.
- Payment Problems: If your payment fails or cannot be verified, your order is not complete. We may contact you to update your payment details, or we may cancel the order as described in Section 7.
6. After Your Order Ships
Once an order has shipped, or a local pickup order has been collected, it can no longer be cancelled.
a) Refusing Delivery
Refusing a delivery is not a way to cancel an order. A shipment you refuse is treated as a refused order under our Refund Policy, which states: "All refused/returned orders will be charged 35% of the invoice unit amount for restocking fees, plus all freight charges to return the item to our warehouse." As our Refund Policy also states, shipping charges are not refundable.
If a shipment arrives visibly damaged, call us right away and follow the steps in our Shipping Policy.
b) Returns & Warranty Claims
- Return Requests: Any request to send back an item that has shipped or been picked up is handled under our Refund Policy, including its time limit, its condition requirements, and the requirement to contact us by email to create a return file. Return freight must be prepaid by the customer.
- Inspection of Returns: Returned items are inspected and tested. Signing for a returned item does not mean that a claim has been accepted.
- Warranty Claims: If an engine or transmission covered by our Warranty Policy has a problem, follow the claim steps in that policy. Some items, such as rotary engines (Mazda RX-7 13BT, 13BTT, and 20B), ECUs and electronics, accessories, and body, interior, wheel, and suspension parts, are sold without warranty or as-is.
7. When We May Cancel an Order
As stated in our Terms of Service, we reserve the right to refuse any order. We may also limit or cancel quantities purchased per person, per household, or per order. We may cancel all or part of an order, for example when:
- Pricing or Listing Errors: A product was listed with an incorrect price, description, or photo. Where possible, we may contact you first to offer the correct price before cancelling.
- Out of Stock: The item is sold out or no longer available.
- Payment Verification or Suspected Fraud: Payment cannot be verified or authorized, or the order shows signs of possible fraud or unauthorized use.
- Fitment or Delivery Details: We cannot confirm important fitment details with you, or we cannot confirm the delivery address or arrange delivery to it, for example when a custom freight quote is needed and cannot be agreed.
- Quantity Limits: The order goes beyond the quantity limits we set per person, per household, or per order.
If we cancel or change your order, we will try to notify you using the email address, billing address, or phone number you gave us. If we cancel your order, we refund the full amount you paid, including any deposit, to your original payment method.
8. Shipping Delays & Your Right to Cancel
We follow the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435). Under this rule:
- Shipping Time: We set our shipping times so that we can ship within the time we state. Our usual processing time is 1–2 business days before shipment. If no shipping time is stated, the rule generally requires shipment within 30 days after we receive your completed order.
- Notice of Delay: If we cannot ship within the time we stated, we will notify you, give you a revised shipping date where we can, and offer you the choice to agree to the delay or cancel your order.
- Prompt Full Refund: If you choose to cancel because of the delay, we will give you a prompt, full refund of the amount you paid, including any deposit.
- Further Delays: If you agree to a delay and we later cannot meet the new date, we will notify you again, and you may still cancel for a prompt, full refund.
Delays caused by the freight carrier after your order has shipped are covered in our Shipping Policy.
9. Your Consumer Rights
This policy does not limit any rights you have under consumer protection laws that cannot be waived. Where those laws give you more rights than this policy, those rights apply in full.
- Virginia: The Virginia Consumer Protection Act (Va. Code § 59.1-196 et seq.) prohibits deceptive practices in consumer transactions. Virginia consumers may contact the Virginia Office of the Attorney General, Consumer Protection Section.
- Other States: If you live outside Virginia, the consumer protection laws of your state may also give you rights. See our Legal Notice for more information.
- Federal Law: The Federal Trade Commission Act prohibits unfair or deceptive practices, and the FTC's Mail, Internet, or Telephone Order Merchandise Rule protects you when an order is delayed (see Section 8).
- The FTC Cooling-Off Rule: This federal rule gives buyers three days to cancel certain sales made at their home or at a temporary location, such as a hotel room or convention center. It does not apply to purchases made entirely online, by mail, or by phone, or to purchases made at a seller's regular place of business, such as our Manassas warehouse. Your right to cancel an order with us comes from this policy and the other laws described in this section.
10. Chargebacks & Payment Disputes
If you have a problem with a charge, please contact us first. Most cancellation and refund questions are resolved faster directly with our team than through a bank dispute.
- Your Rights Are Not Affected: Contacting us first is a request, not a requirement. Nothing in this policy limits your right to dispute a charge with your card issuer or payment provider, including your rights under the Fair Credit Billing Act.
- Our Response: If a dispute is filed, we may share order, payment, communication, shipping, and delivery records with your card issuer or payment provider to respond to it.
- Future Orders: As stated in our Terms of Service, we reserve the right to refuse any order. This may include future orders linked to disputes that we reasonably believe are fraudulent.
11. Governing Law & Changes to This Policy
This Cancellation Policy is governed by the laws of the Commonwealth of Virginia, as described in our Legal Notice, without limiting any consumer rights that cannot be waived under the laws of your state.
JDM City Virginia may update this Cancellation Policy at any time. The current version is always published on this page, and the "Last Updated" date at the top shows when it was last revised. The version in effect when you placed your order applies to that order, unless a later change is required by law.
12. Contact Us
To cancel an order or ask a question about this policy, contact us with your order number ready. Because orders are usually processed within 1–2 business days, please call during business hours for urgent cancellations. For general questions, we aim to respond within 1–2 business days.
📍 9026 Euclid Ave Unit E, Manassas, VA 20110
📞 (703) 479-7400
✉️ jdmcityvirginia@gmail.com
⏰ Mon–Fri: 9am–5pm | Sat: 9am–3pm